15+ years of enterprise ITSM leadership across Fortune 500, global banking, and multi-market environments. Expert implementation, ServiceNow expertise, and capability training — delivered wherever you are in Europe.
Senior strategic enterprise transformation leader with over 15 years of hands-on experience in IT Service Management and ITIL, and 10+ years as a ServiceNow practitioner. I have led ITSM functions at Fortune 500 level, global banking institutions, and across complex multi-market M&A environments.
Based in Lithuania and available across Europe — remotely, on-site, or in hybrid models — I combine deep technical understanding with board-level communication to help organisations build ITSM capabilities that genuinely reduce business risk and drive operational velocity.
Practical, results-driven ITSM consulting tailored to your maturity level and business goals — whether you are starting from zero or optimising at enterprise scale.
Upskilling analysts and leaders to move from reactive firefighting to proactive, value-driven service management.
Strategic ServiceNow-based ITSM setup engineered for maximum ROI and long-term operational resilience.
Proven at Fortune 500 scale — seamlessly onboarding acquisitions into unified ITSM operations.
Auditing and improving existing ITSM practices to eliminate inefficiency and strengthen governance.
Created a new cross-market function overseeing ITSM operations, Cyber Security standards compliance and IT infrastructure services across non-integrated acquisitions.
Led the global ITSM function (ServiceNow) covering core processes for ~45,000 employees across 10 markets, acting as ServiceNow ITSM Product Owner.
Directed 24/7 Major Incident and Problem Management supporting ~45,000 users, leading a full rewrite of MIM and Problem processes.
Built and led the Crisis Management framework across all markets (20,000+ employees), including directing cross-functional response during COVID-19.
Led the global IT Change Management function managing 250,000+ annual changes in ServiceNow through a major organisational transformation and business divestiture.
I bring genuine Fortune 500, pharma, and global financial services experience — not theory. Every engagement is hands-on, outcome-focused, and designed to leave your team more capable than before I arrived.
Available for project-based engagements, interim roles, training programmes, and advisory retainers across all European markets.
Fortune 500 pharma, global financial services. Director-level delivery across 10 European markets. Not advisory — delivered.
10+ years as practitioner and product owner across all core ITSM modules.
Behavioural adoption and capability building built into every implementation.
From M&A chaos to operational clarity — governance frameworks that hold under pressure.
Whether you have a specific project in mind or just want to explore options, reach out and I'll respond within one business day.
Available for ITSM/ITIL consulting engagements, ServiceNow projects, training programmes, and M&A integration support across Europe and beyond.
